Terms of service

Last Updated: August 17, 2026

Welcome to Glowfy. By accessing or using our website and placing an order, you agree to the following Terms of Service. Please read these terms carefully before using our store.

1. About Glowfy

Glowfy is an online shopping store based in Pakistan. We offer a selection of:

  • Skincare products
  • Cosmetics
  • Trending gadgets
  • Kitchen gadgets
  • Lifestyle and everyday-use products

Our aim is to provide customers with quality-selected products and a convenient online shopping experience.

2. Use of Our Website

You may use the Glowfy website for personal shopping and legitimate purposes.

By using our website, you agree to provide accurate and complete information when placing an order or contacting our team.

3. Products and Product Information

We make reasonable efforts to display accurate product names, descriptions, images, specifications, and prices on our website.

Product colors, packaging, appearance, measurements, or other details may vary slightly due to screen settings, manufacturer updates, or product batches.

We regularly work to keep our product information updated.

4. Product Availability

Products displayed on our website are subject to availability.

We aim to keep product listings and availability information updated so customers can conveniently shop from our available collection.

5. Prices

Product prices are displayed on the Glowfy website at the time of purchase.

Prices may be updated from time to time based on product availability, promotions, supplier pricing, or other business considerations.

The applicable price for your order will be the price displayed at the time the order is placed.

6. Placing an Order

When placing an order, customers should provide accurate:

  • Full name
  • Phone number
  • Complete delivery address
  • City
  • Other information required for successful delivery

After an order is placed, Glowfy may contact the customer to confirm the order and delivery information before dispatch.

7. Cash on Delivery

Glowfy currently offers Cash on Delivery (COD) for customers in Pakistan.

Payment is made to the courier when the parcel is delivered.

8. Delivery

Glowfy delivers orders across Pakistan.

Orders are generally delivered within 3–4 working days after confirmation and dispatch.

We may use reliable courier services including:

  • Leopards Courier
  • PostEx
  • TCS

The courier company may vary depending on the customer's location and delivery requirements.

Delivery time may vary slightly depending on the destination, courier operations, weather, public holidays, or other circumstances affecting delivery services.

9. Order Confirmation

For order security and successful delivery, Glowfy may contact customers to confirm their order before dispatch.

Providing an active phone number and complete delivery address helps us process orders efficiently.

10. Returns and Refunds

Returns and refunds are handled according to our Return & Refund Policy.

Customers should review our Return & Refund Policy for information about eligible returns, damaged or incorrect products, and refund arrangements.

11. Skincare and Cosmetic Products

Customers should read product descriptions and available product information carefully before purchasing skincare or cosmetic products.

Individual results from skincare or cosmetic products may vary from person to person.

Customers should follow the product's instructions and recommended usage provided with the product.

12. Customer Responsibilities

Customers are responsible for:

  • Providing accurate delivery information
  • Providing an active contact number
  • Reviewing their order before placing it
  • Following product instructions where applicable
  • Providing accurate information when contacting Glowfy

13. Intellectual Property

The Glowfy brand name, logo, website content, product descriptions, graphics, images, and other original materials associated with our store are intended for Glowfy's business use.

These materials may not be copied, reproduced, modified, or used commercially without appropriate permission.

14. Website Content

We aim to keep the information on our website accurate and up to date.

However, product information, images, prices, availability, and other website content may occasionally be updated or changed.

Glowfy reserves the right to update website content when necessary.

15. Privacy

Information provided by customers is handled according to our Privacy Policy.

We use customer information for legitimate business purposes such as order processing, delivery, customer support, and operating our online store.

16. Changes to These Terms

Glowfy may update these Terms of Service from time to time to reflect changes to our store, products, services, or business practices.

The updated version will be published on this page with the latest update date.

17. Contact Us

If you have any questions about these Terms of Service, our products, or your order, please contact us:

Glowfy
Email: glowfy@gmail.com
Phone: 0312-8885308

Thank you for choosing Glowfy. We appreciate your trust and look forward to providing you with a convenient online shopping experience.