Shipping policy

At Glowfy, we aim to make your shopping experience simple and convenient. We deliver our products across Pakistan through reliable courier services.

1. Shipping Coverage

Glowfy currently delivers orders across Pakistan.

We aim to make our products accessible to customers in cities and areas covered by our courier partners.

2. Delivery Time

Orders are generally delivered within 3–4 working days after order confirmation and dispatch.

Delivery time may vary slightly depending on the customer's location and courier operations.

3. Courier Services

To deliver your orders safely and efficiently, Glowfy may use reliable courier companies in Pakistan, including:

• Leopards Courier
• PostEx
• TCS

The courier service used for an order may depend on the customer's location, delivery coverage, and other delivery requirements.

4. Cash on Delivery

Glowfy currently offers Cash on Delivery (COD) for customers in Pakistan.

You do not need to make an online payment when placing your order. Payment is made to the courier when your parcel is delivered.

5. Order Processing

Once you place an order, our team may contact you to confirm your order and delivery details.

After confirmation, your order is prepared and dispatched through an appropriate courier service.

Providing a complete and accurate delivery address and active phone number helps us process and deliver your order efficiently.

6. Delivery Charges

Any applicable delivery charges will be displayed or communicated during the ordering process.

Shipping charges may vary depending on the order, delivery location, or applicable store offers.

7. Tracking Your Order

Where tracking is available, customers may receive tracking information after their order has been dispatched.

Tracking allows you to follow your parcel through the relevant courier service.

8. Delivery Address

Customers are responsible for providing accurate delivery information, including:

• Full name
• Complete address
• City
• Active phone number
• Any relevant location details needed for delivery

Accurate information helps our courier partners locate and deliver your parcel successfully.

9. Delivery Attempts

Our courier partner may make delivery attempts using the contact and address information provided with your order.

Please keep your phone available around the expected delivery time so the courier can contact you when required.

10. Delivery Time Variations

Our standard delivery timeframe is 3–4 working days. In some cases, delivery may take additional time due to factors such as:

• Customer location
• Courier service operations
• Public holidays
• Weather conditions
• Unexpected transportation or logistical circumstances

We work with our courier partners to ensure orders are delivered as efficiently as possible.

11. Damaged or Incorrect Parcel

If you receive a parcel that appears damaged or contains an incorrect product, please contact Glowfy as soon as possible.

For more information about eligible returns, replacements, or refunds, please refer to our Return & Refund Policy.

12. Contact Us

If you have any questions about your shipment or delivery, please contact us:

Glowfy
Email: glowfy@gmail.com
Phone: 0312-8885308

Our team will be happy to assist you with your order and delivery-related questions.

Thank you for shopping with Glowfy!