Refund policy
Last Updated: August 17, 2026
At Glowfy, we aim to provide our customers with quality products and a smooth shopping experience. We carefully select the products available in our store and make every effort to ensure that your order reaches you safely and correctly.
Please read the following Return & Refund Policy before placing your order.
1. Order Accuracy
Customers are requested to carefully review their order details, product selection, quantity, and delivery information before completing an order.
If you need assistance with your order, please contact us as soon as possible.
2. Return Eligibility
- A return may be requested if you receive:
- A damaged product
- A defective product
- An incorrect product
- A product that is significantly different from the product ordered
To help us resolve the matter quickly, please contact Glowfy within 48 hours of receiving your parcel.
3. Product Condition
For a return to be considered, the product should generally be:
- Unused and in its original condition
- In the original packaging where applicable
- Complete with its accessories, parts, or other included items
- Accompanied by the order details or other information that helps us identify the purchase
For hygiene and safety reasons, opened or used skincare and cosmetic products may not be eligible for return, unless the product is received damaged, defective, or incorrect.
4. Damaged or Incorrect Products
If your parcel arrives damaged or you receive an incorrect product, please contact us as soon as possible.
We may request clear photos or a short video of the product, packaging, and parcel so that we can review the issue and provide the appropriate solution.
5. Refunds
Once an eligible return or issue has been reviewed and approved, Glowfy will provide the appropriate resolution.
As Glowfy currently operates on a Cash on Delivery (COD) basis, refund arrangements may be made through a suitable method agreed upon with the customer.
The refund process may require reasonable processing time after the return or issue has been verified.
6. Exchanges
Where applicable, Glowfy may offer a replacement or exchange for an eligible product that arrives damaged, defective, or incorrect.
Replacement availability may depend on product availability.
7. Non-Returnable Products
Certain products may not be eligible for return due to hygiene, safety, or product-specific considerations.
These may include:
- Opened or used skincare products
- Opened or used cosmetics
- Personal-use or hygiene-related products
- Products damaged after delivery due to improper use
- Products without their original packaging where the packaging is required for return
- Products that have been altered or used beyond their intended purpose
8. Change of Mind
If you simply change your mind after receiving an order, return eligibility may depend on the product category and its condition.
For hygiene-sensitive products such as skincare and cosmetics, opened or used products generally cannot be returned.
9. Return Shipping
If a return is approved, Glowfy will provide instructions regarding the return process and shipping arrangements.
Return shipping responsibility may depend on the reason for the return and the outcome of our review.
10. How to Request a Return
To request a return or report an issue with your order, please contact us with:
Your name
- Order number
- Phone number
- Product name
- Reason for the return
- Clear photos or video where applicable
Contact Glowfy
Email: glowfy@gmail.com
Phone: 0312-8885308
Our team will review your request and guide you through the next steps.
11. Policy Updates
Glowfy may update this Return & Refund Policy from time to time to reflect changes in our products, services, or business practices.
The latest version will always be available on our website.
12. Contact Us
If you have any questions about our Return & Refund Policy, please contact:
Glowfy
Email: glowfy@gmail.com
Phone: 0312-8885308
Thank you for shopping with Glowfy.